London Wheelchair Hire Ltd. accept no liability for any incidents arising from the use or misuse of our Wheelchairs or Mobility Scooters or other supplied items. Each item is supplied with full safety instructions which are also available here. Please familiarise yourself with these before use.
- Cancellation after confirmation and payment but before despatch incurs a non-refundable administration charge.
- Cancellation after despatch will incur the minimum hire charge plus delivery charges.
- Amendment charge for time, date or location change is free.
- No refund for Urgent or Same Day bookings.
- On return the Wheelchair or Mobility Scooter should be ready for collection.
- All Wheelchairs and Mobility Scooters are inspected, serviced and cleaned before delivery.
- Damage caused through negligent or improper use will be fully charged.
- Non-returned equipment will be charged at full replacement cost.
Our Manual Wheelchairs, Electric Wheelchairs and Mobility Scooters are delivered to you in a clean condition. They are not to be used as off-road vehicles and care must be taken to keep all items clean.
- Once confirmed, cancellation of an advance booking may incur an admin fee.
- Refund on early return may be possible subject to minimum rental terms.
- No refund for urgent or same day bookings.
Extension of the original confirmed hire period must be advised at least 24 hours before the return time. Any additional costs incurred will be chargeable to the hirer.
The delivery and return location can be changed up to 24 hours in advance. If the new location has a higher fee that will be charged to your card.
Your credit/debit card will be used as a guarantee for the full replacement value of the Wheelchair or Mobility Scooter and associated recovery costs.
- Wheelchairs are permitted to be taken overseas and loaded onto planes.
- Mobility Scooters are NOT permitted to be taken overseas or loaded onto planes.
We do not offer insurance, however your home or travel insurance policy may offer you cover.
Should your Wheelchair or Mobility Scooter develop a fault, please stop using it immediately and contact us to arrange repair or replacement.
Customers wishing to take our products onboard cruise ships do so entirely at their own risk.
Due to the nature of cruise travel, our ability to provide assistance may be restricted.
