VAT Info
VAT Relief (sales tax exemption) for eligible disabled customers
This guide explains who is and isn't eligible to claim VAT relief on wheelchairs, mobility scooters and accessories for hire or purchase on our website.
VAT exemption allows chronically sick or disabled people to buy eligible items without paying VAT tax at 20%.
All you need to do is select on booking that you (or the wheelchair user if different) are eligible for VAT exemption. An easy to complete online form during booking is all that is needed.
To be eligible for VAT relief the government says you must meet the required criteria.
A person is generally considered chronically sick or disabled where they have a physical or mental impairment with a long-term and substantial adverse effect on their ability to carry out everyday activities.
People who are temporarily disabled or incapacitated normally do not qualify.
To remove VAT on an eligible purchase, a simple declaration is required as to the nature of your disability or illness.
No proof of disability, doctor's letter or hospital number is normally required.
VAT exemption applies to eligible products and services supplied for someone who is chronically sick or disabled.
All prices are displayed according to the applicable VAT rules.
Eligible customers can select VAT exemption during the booking process.
- You must consider whether you or the wheelchair user are exempt from paying VAT.
- If you do not complete the VAT exemption form, or are not eligible, VAT must be charged at the applicable rate.
- Official government VAT information should be consulted where required.
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